Terms and Conditions

ACCURACY OF ACCOUNT AND BILLING INFORMATION

WE RESERVE THE RIGHT TO REFUSE ANY ORDER YOU PLACE WITH US. WE MAY, IN OUR SOLE DISCRETION, LIMIT OR CANCEL QUANTITIES PURCHASED PER PERSON, PER HOUSEHOLD OR PER ORDER. THESE RESTRICTIONS MAY INCLUDE ORDERS PLACED BY OR UNDER THE SAME CUSTOMER ACCOUNT, THE SAME CREDIT CARD, AND/OR ORDERS THAT USE THE SAME BILLING AND/OR SHIPPING ADDRESS. IN THE EVENT THAT WE MAKE A CHANGE TO OR CANCEL AN ORDER, WE MAY ATTEMPT TO NOTIFY YOU BY CONTACTING THE E-MAIL AND/OR BILLING ADDRESS/PHONE NUMBER PROVIDED AT THE TIME THE ORDER WAS MADE. WE RESERVE THE RIGHT TO LIMIT OR PROHIBIT ORDERS THAT, IN OUR SOLE JUDGMENT, APPEAR TO BE PLACED BY DEALERS, RESELLERS OR DISTRIBUTORS.

YOU AGREE TO PROVIDE CURRENT, COMPLETE AND ACCURATE PURCHASE AND ACCOUNT INFORMATION FOR ALL PURCHASES MADE AT OUR STORE. YOU AGREE TO PROMPTLY UPDATE YOUR ACCOUNT AND OTHER INFORMATION, INCLUDING YOUR EMAIL ADDRESS AND CREDIT CARD NUMBERS AND EXPIRATION DATES, SO THAT WE CAN COMPLETE YOUR TRANSACTIONS AND CONTACT YOU AS NEEDED.SUPPORTED BROWSERS

BROWSER COMPATABILITY

WE ONLY SUPPORT THE FOLLOWING BROWSERS : MICROSOFT INTERNET EXPLORER 8+ (WINDOWS), APPLE SAFARI 4+ (MAC & WINDOWS) AND FIREFOX 3.5+ (MAC & WINDOWS). PLEASE UPDATE YOUR BROWSER IF YOUR VERSION DOES NOT APPEAR ON THE LIST. IF YOU HAVE ANY PROBLEM USING OUR SHOP WITH A SUPPORTED BROWSER, PLEASE LET US KNOW AT [info@elue.us].

PAYMENT METHODS

ALL PRODUCTS ARE PRICED IN USD. WE ACCEPT VISA, MASTERCARD AND PAYPAL ONLY.

PRIVACY

UNDER NO CIRCUMSTANCES WILL YOUR PERSONAL INFORMATION BE SHARED OR SOLD TO THIRD PARTIES.

RETURNS, CANCELLATION, REFUNDS AND EXCHANGES

WE WILL NOT REFUND AN ITEM UNLESS IT IS DEFECTIVE. IF THE ITEM RECEIVE IS DAMAGED, WE ASK THAT YOU SEND US AN EMAIL INCLUDING A PICTURE OF THE DEFECTIVE ITEM (CLEARLY SHOWING THE DEFECT) WITHIN 5 BUSINESS DAYS FROM THE DATE OF DELIVERY. WE WILL THEN DETERMINE IF YOU ARE ELIGIBLE FOR AN EXCHANGE BY RESPONDING TO YOUR EMAIL WITHIN 48 BUSINESS HOURS WITH A RETURN CONFIRMATION NUMBER. THE ITEM MUST BE UNWORN WITH ALL OF ITS ORIGINAL TAGS. WE ARE NOT RESPONSIBLE FOR RETURN SHIPPING COSTS OR DUTY FEES. UPON RECEPTION, INSPECTION AND QUALIFICATION OF THE RETURN, WE WILL PROCESS THE EXCHANGE. A CONFIRMATION EMAIL WILL BE SENT TO YOU ONCE THE REPLACEMENT ITEM IS SHIPPED. ONCE AN ORDER IS PLACED AND PROCESSED, NO CHANGES CAN BE MADE TO THAT ORDER.

DETAILS FOR HANDLING A CONFIRMED EXCHANGE CAN BE FURTHER PROVIDED VIA SUPPORT DURING AN INQUIRY. AN ORDER CANNOT BE CANCELLED. IF FOR ANY REASON WE ARE FORCED TO REFUND A CANCELLED ORDER OR ITEM. WE WILL KEEP PROCESSING FEES OF AT LEAST 60%.

SHIPPING & TAXES

ELUE PRODUCTS ARE PROUDLY MADE IN AMERICA. PRODUCT IS SHIPPED FROM BALTIMORE, MD ONCE AN ORDER IS PLACED AND PAYMENT IS RECEIVED.  WE ENCOURAGE INTERNATIONAL ORDERS. IN THE INSTANCE OF INTERNATIONAL SHIPMENTS, ADDITIONAL DUTIES AND TAXES MAY APPLY. PLEASE REFER TO THE CUSTOM AND EXCISE TAX POLICIES IN YOUR COUNTRY PROVIDED BY YOUR LOCAL CUSTOMS OFFICE. 

SHIPPING COSTS ARE NOT REFLECTED IN THE PRICING OF EACH PRODUCT. THE COST OF SHIPPING IS CALCULATED AT THE TIME OF PURCHASE/UPON CHECKOUT.